Privacy Policy

For more information about our privacy policy, please get in touch.

At Aura Accommodation, we collect, and securely store personal information from you, including information about your:

  • full name
  • contact details including email address and mobile phone
  • home address
  • payment details

We collect your personal information in order to:

  • ensure we can provide an exception guest experience
  • can accept future reservations and streamline payment
  • ensure you are informed of all relevant information
Providing some information is optional. However, if you choose not to enter your payment details, we’ll be unable to accept your reservation. Should you choose not to enter relevant contact information we’ll be unable to provide them with the full accommodation service.

We keep your information safe by storing it on our secure property management systems and only allowing staff with specific log ins to access the information. Our property management systems are all PCI compliant and are listed below;

  • Preno – Property Management Software
  • Siteminder – Channel Management Software
  • Braintree – Payment Gateway
  • Xero – Accounting Software
  • Mailchimp – Email Marketing Platform
We keep your information for 4 years from your last stay with us at which point we securely destroy it by removing it from our property management system.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at, or 0800 333 799.
Knowledgeable Staff
"The service from beginning to end was truly exceptional and utterly unique."
Kersti, August 2021
Best Quiet Location
“We are about to leave this little gem of a motel situated in the best part of Rotorua. Aura is a stone’s throw from the lake and very close to Eat Streat.”
Dale, July 2021
Swimming All Year Round
“Pool was 5 star and could not keep the kids out.”
Bill, October 2021
Perfect Biking Base
“Came for a mountain bike weekend with friends, secure bike storage, washing station, trail maps and a short ride to the forest - an easy stay for bikers.”
Amy, October 2021
Rooms to Suit Everyone
“Our room was really clean and comfortable with everything we needed for a comfortable stay.”
Nikau, September 2021
“Hats off to you guys for all your kindness to the environment too!”
Cathy, July 2021